FAQs
Orders & Shipping
Q: Where do you ship?
A: We currently ship within the US. All orders are carefully packaged in our signature Vela & Vine packaging to ensure your jewelry arrives beautifully and safely.
Q: How long will my order take to arrive?
A: Orders are processed within 2–3 business days. Shipping times vary depending on your location, but you can expect your jewelry in 3-7 business days.
Q: Can I track my order?
A: Yes! Once your order ships, you’ll receive a confirmation email with tracking details.
Jewelry Care
Q: How should I care for my jewelry?
A: To keep your pieces shining:
Store in a cool, dry place away from moisture.
Avoid contact with perfumes, lotions, and water.
Gently polish with a soft jewelry cloth when needed.
Q: Is your jewelry waterproof?
A: While our pieces are made with high-quality metals, we recommend removing them before swimming, showering, or exercising to preserve their luster.
Materials & Quality
Q: What materials do you use?
A: Vela & Vine jewelry is crafted with 925 sterling silver, gold plating, and natural accents.
Q: Is your jewelry hypoallergenic?
A: Yes! Our jewelry is nickel-free and designed to be gentle on sensitive skin.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 14 days of delivery for unworn items in their original packaging. Please contact us at hello@velaandvine.com to initiate a return.
Gifting & Packaging
Q: Do you offer gift packaging?
A: Each order comes in our signature ivory and gold packaging, ready to gift.
Contact & Support
Q: How can I contact Vela & Vine?
A: You can reach us anytime at hello@velaandvine.com or on Instagram @velaandvine. We’re always happy to help!